Everything You Need to Know

Booking & Availability

How far in advance should I book

Casa Carolina books quickly, especially during peak season (December-April) and major holidays. We recommend reserving at least 3-6 months in advance to secure your preferred dates.

What is the minimum stay?

We require a minimum of 3 nights. During peak holiday periods , a 7 night minimum may apply.

Is there a security deposit?

Yes, a refundable security deposit is required at the time of booking. Full details are provided during reservation process.

Do you offer a discount for longer stays?

Extended stay discounts are available for booking of 10 nights or more. Contact us directly for a custom quoate.

The Villa

How many guests can Casa Carolina accommodate?

The villa comfortably sleeps up to 16 adults across 7 bedrooms. We do not recommend exceeding this number to ensure the quality of your experience.

Is the beach truly private?

Yes—Casa Carolina is the only villa on our strecht of the beach(Tulum Hotel Zone). You will never share your beach with other guests, rental units or outside visitors. It is exclusively yours for the duration of your stay.

Is air conditioning available?

Yes — Casa Carolina has been newly upgraded with full air conditioning* throughout the entire villa, including All 7 bedrooms as well as the living, dining, and kitchen spaces. Whether you are relaxing indoors or entertaning, you will always have a perfectly cool retreat to return to. When a/c is not needed, the villa is designed to capture the natural Caribbean breeze throughout the villa.

Is there reliable internet?

Absolutely. Casa Carolina is equipped with Starlink high-speed internet and a backup generator ensuring connectivity 24/7.

Staff & Services

Does the villa come with staff?

Yes. On-site staff are available to assist with housekeeping, security, and general needs throughout your stay. Every morning, guests enjoy a complimentary continental breakfast prepared fresh on site—the perfect way to start your day before the beach or exploring. A professional chef’s kitchen is available either for your personal use or for staff to prepare meals.

Can you arrange a private chef?

Yes, private chef services can be arranged. Please inquire at the time of booking so we can coordinate accordingly.

Are additional services available- such as airport transfers, exursions, restaurant reservations, or event planning?

We are happy to help arrange a range of concierge services to enhance your stay. Reach out to us directly and we will take care of the details.

Policies

What time is the check-in and check out time?

Check-in is at 3:00pm and check-out is at 11:00am. Early check-in or late check-out may be available upon request, subject to availability.

Are pets allowed?

Small pets with prior permission and additional deposit can be accomodated.

Is smoking permitted on the property?

Smoking is permitted in designated outdoor areas only. Smoking is is strictly prohibited inside the villa.

What is the cancellation policy?

Cancellation terms vary by booking channel and season. Full details are provided at the time of reservation. We strongly recommend travel insurance for international bookings.

Is there a noise or gathering policy?

We ask that all guests be respectful of the property and surrounding environment. Events must be pre-approved and may be subject to additional terms. Tulum does have noise ordinances starting at midnight.

Still have questions?

We’d love to hear from you.

concierge@casacarolinatulum.com

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